HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We respond to all messages and emails in the order they are received. Our team typically replies within 24 hours.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Because orders are delivered within 24 hours, address changes are not always possible. If you notice an error, please email us immediately with your name and order number. We will do our best to correct it before dispatch, but once the order has shipped, changes cannot be made.
HOW LONG IS THE PROCESSING PERIOD?
Most orders are processed and prepared for delivery within a few hours of being placed. We guarantee delivery within 24 hours for all approved local orders.
GENERAL SHIPPING INFORMATION
We process and deliver orders seven days a week, excluding major holidays.
All orders are delivered within 24 hours.
You may also choose free discreet pickup at:
19 Dartmoor Way, Freeport, Grand Bahama, Bahamas
You will receive an email confirmation once your order is ready or has been delivered.
WILL MY ORDER COME IN ONE PACKAGE?
Most orders ship in a single package. However, if you purchase multiple items, some may arrive separately depending on availability.
OUT OF STOCK / BACKORDERED ITEMS
If an item is out of stock, we will notify you by email with the expected restock date. If the item will not be restocked within 7 days, we will automatically issue a refund.
ADDRESS CHANGES
Our fulfillment team works quickly due to 24-hour delivery. If you need an address correction, contact us immediately. Once the order has shipped, we cannot make changes.
DO YOU SHIP INTERNATIONALLY?
At this time, we primarily offer local delivery within 24 hours and in-store pickup.
I RECEIVED A DAMAGED ITEM — WHAT DO I DO?
We’re sorry your item didn’t arrive in perfect condition. Please contact us with your name and order number and we will assist you promptly.
WHAT IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
If anything is missing or damaged, please reach out within 15 days of receiving your order.
Opened items are strictly non-returnable, but sealed, unused items may be eligible for return or replacement.
